Company Information
Qavexiru™
Shipping Policy
From Our Hands to Your Sleep Space
At Qavexiru™, thoughtful design does not end when a product leaves our collection. We want the journey from order confirmation to your bedroom to feel clear, predictable and carefully handled.
This Shipping Policy explains how Qavexiru™ orders are prepared, dispatched, tracked and delivered, as well as what to expect if a shipment is delayed, damaged or lost during transit.
Our Fulfillment Approach
Thoughtful Products, Carefully Routed
Qavexiru™ works with selected production and fulfillment partners to prepare and ship our sleep-environment products to customers across different regions.
Depending on the product and destination, an order may be dispatched from a manufacturing partner or fulfillment location that is best positioned to handle that shipment.
This approach allows us to maintain a focused product collection while serving customers internationally without requiring every item to pass through a single warehouse.
Order Preparation
Before Your Order Begins Its Journey
Processing Time
Please allow approximately 2–4 business days for order review, preparation, packaging and shipment processing.
During holidays, major promotional periods or unusually high order volumes, processing may require up to 5 business days.
Shipping Fee
A flat shipping fee of $5.99 applies to each order unless a different shipping arrangement is clearly shown during checkout.
The shipping fee is separate from any customs duties, import charges or taxes that may apply in the destination country.
Estimated Delivery
Typical Transit Windows
Delivery speed can vary depending on the destination, local carrier network, customs procedures, weather conditions and seasonal volume.
These timeframes are estimates rather than guaranteed arrival dates. Processing time is separate from shipping transit time, and occasional carrier or customs delays may extend delivery beyond the estimated window.
Shipment Tracking
Following Your Order
Tracking Information
Once your shipment has been prepared and released to the carrier, tracking information may be provided through the contact details associated with your order.
After a shipping label is created, please allow approximately 1–3 business days for the carrier's tracking system to display its first meaningful movement update.
A temporary lack of tracking movement does not necessarily mean the shipment has stopped. Packages may continue moving between facilities before the next scan becomes visible.
International Deliveries
Customs, Import Duties & Local Taxes
Destination-Country Charges
International shipments may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and remain the responsibility of the recipient.
Customs rules vary between countries and Qavexiru™ cannot determine in advance whether a particular shipment will be assessed additional charges.
Customs inspections may also extend the delivery timeframe.
Order Changes
Need to Correct Something?
Address Changes & Cancellation Requests
If you notice an incorrect delivery address or would like to request cancellation, contact us at service@qavexiru.com as soon as possible and preferably within 12 hours of placing the order.
Please include your order number and the email address used during checkout.
Because fulfillment preparation may begin quickly, we cannot guarantee that an order can be changed or cancelled after it enters processing or has already been transferred to the fulfillment team.
Delivery Address
Please Review Your Details Carefully
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please check apartment or unit numbers, postal codes, city names and telephone details before completing your purchase.
If a parcel cannot be delivered because of incomplete or incorrect customer-provided information, additional delivery or reshipping costs may apply where permitted.
Multiple-Item Orders
Your Order May Arrive Separately
Some Qavexiru™ products may be prepared at different fulfillment locations.
For this reason, an order containing several products may occasionally be divided into more than one parcel.
Separate parcels may receive different tracking numbers and may not arrive on exactly the same day.
This does not mean an item has been omitted from your order.
Unexpected Delays
When Delivery Takes Longer Than Expected
Although we aim for the delivery windows listed above, circumstances outside our direct control may occasionally affect transit.
Examples can include carrier congestion, customs inspections, extreme weather, regional transportation interruptions, public holidays and unusually high parcel volumes.
If your order is significantly beyond the normal estimated timeframe, please contact service@qavexiru.com with your order number so our team can review the available shipment information.
Delivery Issues
Damaged or Lost Packages
Package Arrived Damaged
If your parcel or product arrives with visible shipping damage, please contact service@qavexiru.com within 72 hours of delivery.
Please include your order number, a brief description of the issue, and clear photographs showing the packaging and affected product.
Once reviewed and approved, our team will arrange an appropriate resolution, which may include replacement where applicable.
Package Confirmed Lost in Transit
If the shipping carrier confirms that a package has been lost during transit, please contact our customer support team.
Once the loss is verified, Qavexiru™ will review the shipment and arrange an appropriate resolution, which may include a replacement shipment at no additional product charge.
Marked Delivered
If Tracking Shows Delivery but You Cannot Find the Parcel
Carrier systems may occasionally mark a parcel as delivered shortly before the physical handoff is completed.
We recommend first checking around the delivery location, with other household members, reception desks, parcel lockers or nearby safe delivery areas.
If the package still cannot be located, contact the local carrier and then email our team with your order and tracking information so we can review the situation with you.
Shipping Support
Questions About Your Delivery?
When contacting us regarding shipping, including the following information helps us review your request more efficiently:
Please Include
Your order number
The email address used for your order
Your tracking number, if available
A short description of the delivery issue
Photographs where damage is involved
Customer support: service@qavexiru.com
Phone: +86 185 5811 2093
Business Hours: 8:00 AM – 10:00 PM
Qavexiru™
Thoughtfully Designed. Carefully Sent.
From the moment your order is prepared to the moment it reaches your door, we aim to make the process as clear and considered as the sleep spaces our products are designed to complement.
Qavexiru™
Hangzhou Tongfan Freight Co., Ltd.
Room 4409, 4th Floor, Unit 1, Building 3, Xinze Yi Jinzuo, Shangcheng District, Hangzhou, Zhejiang Province, China
Phone: +86 185 5811 2093
Email: service@qavexiru.com
Business Hours: 8:00 AM – 10:00 PM
Unified Social Credit Code: 91330102MAKBJMYR4Y
Legal Representative: Wang Fen