Company Information
Qavexiru™
Return & Refund Policy
A Clearer Way to Handle Returns
At Qavexiru™, we want you to feel comfortable with your purchase before and after it arrives.
This policy explains how return requests, damaged items, exchanges and refunds are handled for eligible Qavexiru™ orders.
If something is not right, our goal is to make the next step clear, practical and straightforward.
Standard Return Window
30 Days to Request a Return
Return Eligibility
Eligible Qavexiru™ products may be returned within 30 days from the date you receive your order.
A return request must be submitted within this period and approved before the item is sent back.
Starting a Return
Please Contact Us Before Sending Anything Back
Request Return Authorization
To begin a return, contact our customer support team at service@qavexiru.com.
Please include your order number, the item you would like to return and a brief explanation of the request.
Once the return is reviewed and approved, our team will provide the appropriate return instructions.
Where applicable, these instructions may include a return shipping label or information about return shipping costs.
Return Authorization Is Required
Please do not send merchandise to any address before receiving return instructions from Qavexiru™. Unauthorized returns, including parcels sent directly to our registered company address without prior approval, may not be accepted or processed correctly.
Damaged, Defective or Incorrect Items
Please Inspect Your Order When It Arrives
Something Arrived Wrong?
If your order arrives visibly damaged, defective, incomplete or different from the item you ordered, please contact us as soon as possible.
For shipping-related damage, we recommend contacting us within 72 hours of delivery whenever possible.
Please provide your order number and clear photographs of the product, packaging and affected area so our team can evaluate the issue efficiently.
Depending on the circumstances, an appropriate resolution may include replacement, refund or another suitable solution.
Return Exceptions
Items That May Not Be Eligible for Standard Returns
Certain products may be excluded from standard change-of-mind returns where permitted by applicable law.
Not Sure Whether Your Item Qualifies?
Contact service@qavexiru.com before sending the product. Our team can review the item and order details with you.
Shipping Costs
Original & Return Shipping
Unless otherwise required by applicable law or the return is related to a verified damaged, defective or incorrect item, original shipping charges may be non-refundable.
Return shipping arrangements and any applicable cost responsibility will be explained as part of the approved return instructions.
Please do not purchase independent return postage until you have received the correct return destination and instructions from our support team.
Exchanges
Need a Different Item?
Exchange Process
In many cases, the simplest exchange process is to return the original eligible item first.
After the return is approved, you may place a separate order for the preferred product, size, configuration or finish.
This helps avoid delays caused by product availability changing while the original return is in transit.
European Union Orders
14-Day Statutory Right of Withdrawal
EU Cooling-Off Period
Where European Union consumer law applies to your purchase, you may have the statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods without needing to provide a reason.
This statutory right operates independently from our voluntary 30-day return policy and remains subject to applicable legal exceptions.
You should notify us of your decision to withdraw within the applicable period and follow the return instructions provided by our customer support team.
Refunds
What Happens After We Receive Your Return
Return Inspection
Once an authorized return is received, the returned item may be inspected to confirm its condition and eligibility.
After the review is completed, you will be informed whether the refund has been approved.
Refund Method
Approved refunds are generally issued to the original payment method used for the purchase.
Refund destination changes may not be possible for security and payment-processing reasons.
Refund Timing
When Will the Refund Appear?
After a refund is approved and submitted, please allow up to 10 business days for normal processing.
Your bank, card issuer, PayPal or another payment provider may require additional time before the credit appears on your account.
These external processing times are controlled by the relevant financial institution and may vary.
Refund Still Missing?
If more than 15 business days have passed after you were notified that your refund was approved, please contact us at service@qavexiru.com with your order number.
Returned Condition
Products Should Be Returned With Reasonable Care
A product returned with damage, missing components, significant wear or alterations beyond what is reasonably necessary to inspect the item may not qualify for a full voluntary refund, subject to applicable consumer law.
Please keep packaging and included accessories until you are comfortable that you intend to keep the product.
Return Destination
Please Wait for the Correct Return Address
Qavexiru™ uses different fulfillment arrangements depending on product type, order and destination.
For that reason, the correct return destination may not be the same as the company address shown at the top of this page.
Do Not Return Items Without Authorization
After your return request has been approved, Qavexiru™ will provide the correct return destination and shipping instructions. Items sent to an unauthorized address may experience delays or may not be identifiable as an approved return.
Return Support
Have a Question About Your Order?
Our team can review return eligibility, damaged-item reports, exchange questions and refund status.
For faster assistance, please include your order number and the email address used during checkout.
Qavexiru™
Considered Products. Clearer After-Sale Support.
We want every part of the Qavexiru™ experience to feel thoughtful — from discovering a product for your sleep space to resolving the details when something needs to be returned.
Qavexiru™
Hangzhou Tongfan Freight Co., Ltd.
Room 4409, 4th Floor, Unit 1, Building 3, Xinze Yi Jinzuo, Shangcheng District, Hangzhou, Zhejiang Province, China
Phone: +86 185 5811 2093
Email: service@qavexiru.com
Business Hours: 8:00 AM – 10:00 PM
Unified Social Credit Code: 91330102MAKBJMYR4Y
Legal Representative: Wang Fen